Shipping is free to UK Mainland as defined by our couriers, mainly DPD, Tuffnells, and DHL. Where delivery falls outside of their mainland UK areas a fee will apply depending on location, courier, and sometimes weights and dimensions too.
DPD: Classifies Mainland UK as Mainland England, Wales, and Southern Scotland (just north of Glasgow, Dundee, and Aberdeen). Scottish Highlands are classified as AB36, AB38, AB55, and AB56 postcodes, IV, KW, PA36+, PH19+, FK17+, and IV. Additional charges also apply to all UK Islands and Northern Ireland.
Tuffnells: classify Mainland UK as Mainland England, Wales, and Southern Scotland (just north of Glasgow, Dundee, and Aberdeen). Tuffnells do not deliver to KW15,16 or 17.
We always aim to deliver your items as quickly as possible, however, during holiday and festive periods including Christmas and Bank Holidays, and for large/heavy goods, the delivery may take longer. For orders with 10 or more items, a bespoke delivery cost will be given. Please note there may be additional delivery information specified on each product page and during checkout.
Our ethos is to encourage people to embrace sustainable living and reduce their environmental impact. In line with this, we use sustainable packaging with all the orders we send out. Everything is recyclable apart from the plastic wrap we use on plastic water butts and composters. We even use recyclable packing peanuts in order to keep your order safe and protected inside its recyclable box.
We always aim to deliver your items as quickly as possible (some items are 3-5 working days, bigger orders for tanks/large water butts can be up to 7-14 working days depending on the item) however, during peak times, holidays, festive periods including Christmas and Bank Holidays, and for large/heavy goods, the delivery may take longer than the expected ETA, so please bare with us during these times.
For PRE-ORDERED ITEMS, please allow up to 3-4 weeks for dispatch of the item, if there is a longer lead time, we will contact you to let you know.
If you have any concerns or questions, please email us at firstname.lastname@example.org and we will get back to you ASAP.